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Exploring the Impact of a Hotel’s Rating and Number of Reviews through Online Transactions

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Document pages: 14 pages

Abstract: In recent years, much has been said about online consumer-generated feedback. Concern typically emerges regarding consumer decision-making as well as the preservation of an organization’s image. Additionally, a company’s financial performance can be affected by customer online ratings. The present study explores the impact of a hotel’s rating and the number of reviews on the value generated through online transactions. The research team gathered a sample of 178 hotels representing various companies and brands within Taiwan. Research results demonstrate that TripAdvisor ratings as well as the number of reviews had positive relationship with the average size of each online booking transaction. The paper concludes with theoretical and practical implications.

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