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Evaluation of cancer patient satisfaction: a cross-sectional study in the Department of radiotherapy, Second University Hospital, Fitz Hassan, Morocco

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Document pages: 9 pages

Abstract: Patient satisfaction is an important outcome index of hospital medical service quality. The patient is now a nursing partner of the caregiver. This relationship has important practical significance for patients with chronic diseases, especially cancer patients. The purpose of this study was to evaluate the satisfaction of cancer patients treated in the Radiotherapy Department of Hassan Second University Hospital and to study the different components of this satisfaction. A prospective horizontal study was conducted from December 2016 to January 2017. Data were collected by three investigators based on structured interviews, validated anonymous and standardized questionnaires. During this period, we included 230 patients: 159 women (69.1 ), 71 men (30.9 ), and the sex ratio (female male) was 2.23.alf of the investigated patients have never been schooled (52.61 ). The majority had urban origin (71.3 ) and 90 of patients declared being satisfied with the care at Radiotherapy department. 93.48 of cases recommended Radiotherapy department to other patients and 95.65 will want to continue their treatment at this department. Reception conditions were judged as favorable in 92.14 . Satisfaction rates regarding the availability of medical and paramedics, health-care workers were 86.52 and 83.9 , respectively. The quality of medical and paramedical care was judged as excellent or good in 78 cases. However, 44.34 of patients complained about the complexity of administrative formalities. 60.87 of cases judged that the waiting time was too long, whereas 31.4 of patients claimed that care-quality of their pain was insufficient or bad. The majority of patients declared being very satisfied or at least satisfied with different care services. For items that were judged as less satisfactory, some recommendations will be taken especially at the level of pain’s and palliative care as well as the organization of patients’ circuit inside the department. The satisfaction’s variations can be attributed to personally patients factors as well as systemic ones at the level of the hospital. Assessing and understanding these factors are essential in developing appropriate measures to improve patient satisfaction.

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