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Patient satisfaction and related factors of outpatient health service users in North gondal primary hospital in northwest Ethiopia in 2016

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Document pages: 8 pages

Abstract: Introducing patients satisfaction with seeking health services is considered to be one of the necessary results of the health system. It is an important index to measure the quality of health services, which is directly related to the utilization of services. The results of this study are crucial, identifying important findings for decision makers to intervene in the key needs to improve patient satisfaction, and providing evidence for stakeholders to improve the quality of outpatient service. The purpose of this study was to evaluate the patient satisfaction and related factors of outpatient health service users in North gondal primary hospital in northwest Ethiopia. method. A facility-based cross-sectional study design was conducted at the outpatient health service center in North gondal from February to March 2016users. Systematic sampling technique was used to get a total of 413 samples. A pretested structured interviewer administered questionnaire was used for data collection. The data were entered to Epi Info version 3.5.1 and exported to SPSS version 20 for analysis. Bivariable and multivariable logistic regression analysis were used to control cofounders and variables with p-value less than 0.05 at 95 CI were considered as significant. Result. This study showed that the overall patient satisfaction was found to be 56.1 at 95 CI (51.0–61.3). Out of all respondents, 218 (53.45 ) were males and 130 (31.9 ) of respondents were in the age group of ≥45 years. Availability of drugs within the hospitals, patient waiting time at registration room, waiting time to see a doctor after registration, and consulting on treatment options were found to be significantly associated with patient satisfaction. Conclusion. The overall patient satisfaction at North Gondar primary hospitals was rated low as compared to national figures. Hospital management bodies and health care service providers should give attention to improvement of drugs availability and reducing waiting time at registration room and the time length to see a doctor after registration in order to improve patients’ satisfaction.

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