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Comparison of dispensing knowledge and practice between retail pharmacies and demonstration pharmacies in Dhaka metropolis

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Document pages: 12 pages

Abstract: Recently, Bangladesh adopted a model pharmacy to upgrade the medical service system. The purpose of this study is to analyze and compare the effectiveness of dispensing mode, practice and knowledge between customers and dispensers of demonstration pharmacies and traditional retail pharmacies. Two established methods, customer simulation (CSM) and supplier interview (PIM), are used to determine the practical differences between 90 retail pharmacies and 90 model pharmacies in Dhaka and its surrounding areas. The results were mainly compared with the corresponding percentage. The findings do not fully support the results obtained from CSM observations because PIM compares these results to some extent and the difference is statistically significantant (). According to CSM, the presence of A-grade pharmacists during working hours in retail medicine shops was 0 , and 63 in model pharmacies. As reported by PIM, in the retail medicine shops, 36 of clients were ignorant of visiting doctors before purchasing medicine. On the other hand, only 18 of clients could visit doctors. As per CSM, 40 of clients did not follow doctors' recommendations for completion of the full dose of antibiotics bought from retail medicine shops and 51 did not finish full antibiotic courses collected from model pharmacies. Additionally, CSM revealed that 28 of the clients administered leftover drugs following old and obsolete prescriptions of retail medicine shops and 21 of clients followed the same practices in terms of model pharmacies. The report of CSM revealed that 95 of dispensers of retail medicine shops sold medicine without prescription except over-the-counter (OTC), and in the model pharmacies, the percentage was 77 . The qualitative findings revealed substandard practices and dispensing pattern too. Model pharmacies were established to prevent aberrant medicine dispensing patterns and ensure proper medication dispensing practices and medicine intake. This research could not verify the situation that pharmacists or owners of model pharmacies were fully abiding by the guidelines set for them by the Directorate General of Drug Administration (DGDA).

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