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A Theoretical Approach to the Effective Decision-Making Process

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Document pages: 18 pages

Abstract: This research develops and elaborates studies donefor a contribution to the 2019 PIC International Conference 2019 in Malta,about the decision-making process. Decision-making is the act of choosingbetween two or more courses of action. In the wider process of problem-solving,decision-making involves choosing between possible solutions to a problem, andthese decisions can be made through either an intuitive or reasoned process, ora combination of the two. The study of decision-making processes, to beunderstood as the role of human factors, becomes particularly interesting incomplex organizations. This research aims to analyze how an effective team,within organizations, can develop a more correct and effective decision-making,in order to get an optimal solution, overcoming the typical uncertainty. Thepaper describes the point of departure of decision in complex, time-pressured,uncertain, ambiguous and changing environments. The use of a leading case (theTenerife air accident, 1977), will lead us to the desired results, i.e.to demonstrate how an effective decisional process, including team dynamics,can be useful to reduce the risk, present in all decisions, and reduce errors. Thecase of Tenerife air disaster, confirm our research. In that case, in fact, thegroup dynamics prove not to have worked. Thus, we can state that if a teamapproach had been followed instead of a more individual one, the results wouldprobably have been different. The central belief of the research, is thatclassic decision theory could benefit from a team approach, which reduces therisk that a decision may lead to undesirable consequences. As demonstrated withthe case study, within organizations, the decision-making is not a solitaryaction. Decisions, in fact, are made within a team and in order to be able tofunction effectively in a group, and manage group situations, there areessential skills. The team can then become a resource for the decisionalprocess and problem solving, but it is necessary to understand the dynamics.

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